The story reads bottom-up: engineer → delivery & product owner → product leader. And inside the long tenures, the promotions tell their own story — three roles at ApplyBoard, two at EXL.
Own product vision, growth strategy, and platform roadmaps for a hybrid B2B/B2C marketplace — leading product across Product, Design, and Data, and directing capital allocation against business outcomes. Personally prototyped the in-house AI capability: document fraud detection, interview practice, job-market insights — three vendors retired. Built the enterprise intelligence engine leadership queries in plain English. Designed the revenue-recovery framework that hit 22% conversion on recovered leads in 8 weeks.
Set product OKRs with executive leadership and ran delivery across 15 engineering teams — quarterly operational reviews, funding trade-offs, engineering capacity pointed at growth. Shipped the company's first mobile app on a continuous daily release model. The outcome: ApplyBoard's record year for application volume, CSAT up, zero-downtime peak seasons — and a year reporting directly to a co-founder.
Joined during hypergrowth when releases were ad hoc and manual. Built the AWS foundation, CI/CD pipelines, and release train end to end; onboarded 15 engineering teams; ran the cloud security programs that shut down bot and data-scraping attacks. Promoted to Director within 13 months.
Embedded in a Tier-1 Canadian financial institution: led the product rollout of an enterprise-wide multi-factor authentication program and modernized member statements and tax reporting into automated, audit-compliant delivery. Zero direct reports — influence-only leadership with enterprise-wide adoption.
Product ownership of a core insurance policy administration platform for CNO Financial Group. Took enhancement requirements directly from client executives, converted them into prioritized roadmaps, and directed a 24-person cross-functional org (5 direct, 19 indirect) on a bi-weekly release train. Built the feature-adoption dashboards that steered roadmap investment.
Client platform integrations end to end — scope, schedule, and the bridge between business stakeholders and engineering. Introduced structured sprint delivery into rigid waterfall handoffs.
The bridge years: technical translator between business and engineering on the Wealth Management Accelerator platform. Designed feature expansions that let insurance clients launch new product lines; introduced agile cadences into waterfall delivery.
High-availability financial transaction systems. Redesigned legacy mainframe modules to cut production defects and hold up under peak processing windows — performance engineering before it was a job title.
Where it started: high-volume mainframe systems (COBOL/JCL) for enterprise financial clients. Client-facing from year one — gathering requirements, shipping production code, owning the fix when batch jobs broke at 2 a.m.
Built for and with: CNO Financial Group · a Tier-1 Canadian financial institution · enterprise financial-services clients across two countries
Own product vision and growth strategy for a hybrid B2B/B2C marketplace serving students and recruitment partners worldwide. Set OKRs with executive leadership; direct investment against business outcomes, not feature counts.
Revenue recovery: when international policy shifts hit application volume, designed the automated framework that re-matches dropped applicants to alternative programs — 22% conversion on recovered leads within 8 weeks.
Document integrity screening — automated fraud detection on student documents. Interview practice tooling — replaced an external vendor. Job-market insights — live salary and demand data by program. Together: three vendors and their licensing fees retired.
Enterprise intelligence engine — warehouse, code repos, tickets, docs, and partner feedback in one system that leadership queries in plain English. Analysis cycles went from days to minutes; processing automation cut turnaround 40%+.
Lead and coach product managers on portfolio strategy, prioritization, and resourcing. I still run exit interviews with churned partners myself — frontline market reality goes straight into executive planning, unfiltered.
Everything here I designed, engineered, shipped, and support myself — the product manager, the engineer, and the support desk are all the same person.
AI bookkeeping for CA firms: approved financial entries post straight into Tally or Busy through a small local agent — no APIs to buy, no network exposure, no change to how staff work. Cloud pipeline, Windows agent, onboarding flow: all mine.
Visit SuperFile ↗The umbrella for my independent building — automation products for operations-heavy small businesses, built with the same prototype-first practice I use in product leadership: working software before roadmap commitments.
I've personally felt hosting bills, onboarding drop-off, and 11 p.m. support tickets. That's why my build-vs-buy calls with employer capital are conservative where it counts and aggressive where it pays — I've been on both sides of the invoice.
A skill without evidence is a keyword. Here's what each one has actually produced.
closing the gap between deciding and building. I set OKRs with executives, then prototype the risky ideas myself before committing engineering capacity. A slide argues; a prototype demonstrates. Arguments end faster when the working thing is on the table.
treat operations as the product — marketplaces, fintech, healthcare, logistics. Places where a 20% workflow improvement is worth millions, and where a product leader who reads the data and builds the fix is a weapon, not a luxury.
Prototype to de-risk — working software before roadmap capacity. Own end to end — infrastructure to funnel, the stack is one system. Decide sooner — decision latency is the slowest part of shipping; I bring the thing itself and ask for the decision in the room.
I went from writing COBOL for mainframes to shipping AI products — without ever leaving the building. Seventeen years across two countries, six companies, and every layer of the stack, and the constant has been the same: I'd rather show you than tell you.
